1. The website Spiritualmindsetshop.com

The website Spiritualmindsetshop.com is a service of Rute Ribeiro Baio ( Independent Worker – Spiritual Mindset by Rute),
-Registered under number  A44073 of the Luxembourg Trade and Companies Register.
-Authorization of establishment: 10138024/0
-Located at 39, rue Zénon Bernard ,
L-4031 Esch/Alzette
-Website address : www.spiritualmindsetshop.com
-E-mail address : [email protected]
-Telephone : +352 621 716 935

Spiritualmindsetshop.com reserves the possibility to adapt or modify at any time the present General Conditions of Sale.

2. Characteristics of the goods and services offered

The products and services offered are those listed in the catalog published on the site https://www.spiritualmindsetshop.com. These products and services are offered within the limits of available stocks.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions have occurred in this presentation, the responsibility of the seller could not be engaged. The very particular market of the handmade products reminds without saying that each product is different and can present irregularities with respect to the posted photos.The articles offered for sale on Spiritualmindsetshop.com are presented and detailed in such a way that any consumer is able to know the essential characteristics of the products he/she would like to buy.
The photos that illustrate the descriptions of the articles are given as an indication and are not contractual.

2.1 Scheduling, payment and cancellation policy for services

As a result of some abuses and for the good functioning of the services provided, I am setting up rules for the booking, payment and cancellation of appointments for the treatments.
These rules are in effect as of the date of this publication!
All sessions, whether in person, online or offline, require prior scheduling and payment.
There is a 12-hour payment period, which can be made by Payconiq or PayPal.
When canceling an appointment, I ask that all clients notify me up to 24 hours before the scheduled time.
Otherwise, I will charge the client 50% of the amount, in case I go to the place of the appointment before the cancellation, I will be charging 100% of the amount.
If the person wants to reschedule the appointment, they must do so within 7 days of the cancellation and pay the difference if they canceled after 24 hours.

Thank you for your understanding!

3. Prices

The prices appearing on the Site Spiritualmindsetshop.com are in Euros (€).

Spiritual Mindset by Rute reserve the right to modify its prices at any time, being however understood that the price appearing in the catalog the day of the order will be the only one applicable to the buyer. The promotional offers will be valid only for the duration within the limit of available stocks.

4. Order

– the Customer chooses the product(s) or service(s) of his choice on the Site and click on them to add them to the shopping cart
– the Customer will validate his order after having checked it and if necessary will expressly accept the conditions of sale in force at the day of the order
– after completing and validating the order, the Customer will confirm the order and the Customer will be redirected to the payment method, and the order is thus sent and commits the Customer
– the Customer will pay by bank transfer or Stripe.
– The payment of the order on the websites of stripe.com or bank transfer, implies acceptance of these terms and conditions of sale, the acknowledgement of having full knowledge of them and the waiver of its own terms and conditions of purchase or other conditions.

5. Terms of payment

Payment is due at the time of order. Failure to pay will result in suspension or termination of the order.

-As the publisher is not responsible for the stripe.com website/satispay website, he cannot be held responsible by the Customer for the consequences of a misuse of the stripe.com website/satispay website on his part, nor for the inaccessibility of this website if this eventuality were to occur. Customer’s account will be debited immediately. The payment, by the Customer, of the products proposed on the Site is exclusively made in Euro (€).

– Payment by bank transfer to our account:

Spiritual Mindset by Rute

BCEE – IBAN LU11 0019 7255 7161 6000

Your order will be prepared as soon as we receive your payment. Please indicate your order number in communication. The payment must be received within 5 working days, after this period your order will be cancelled.

6. Delivery

Deliveries are made by P&T Luxembourg to the address indicated on the order form. The risks are borne by the purchaser from the moment the products leave the premises of Spiritual Mindset by Rute.

-The delivery prices are those indicated on our site up to 5kg

-In the event that a product is out of stock and cannot be sent within the normal delivery time, Spiritual Mindset will contact the customer by e-mail or telephone to inform him of the new delivery time for the product.

-Delivery time: at the beginning since we are a new shop it can take from 2 to 3weeks.

1. Standard (with insurance and with tracking number)

7. Delay / absence of delivery

It may be, that you have not received your order while the carrier’s tracking indicates otherwise, we advise you first to ask your neighbors and, if possible, your letter carrier or the deliveryman. Most of the time, parcels are found very quickly this way. If, in spite of your research, you still cannot find your package, it will be necessary to open a dispute with the carrier. In case of non-receipt of a package deemed delivered, you must contact us as soon as possible, and in any case no later than 30 days after the date of shipment of the package.

8. Order cancellation

In the event of a delay in delivery of more than 15 days from the scheduled delivery date, the Customer may cancel the order by contacting Customer Service by email at [email protected]

9. Anomalies

Any anomaly concerning the delivery (damage, open package, damaged package, broken products …) must be imperatively indicated on the delivery order in the form of “handwritten reserves”, accompanied by the signature of the Customer. The Customer must immediately report the anomaly to the Customer Service so that a claim can be made to the postal service.

10. Withdrawal

Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
Products must be returned by the Customer in new condition and with the receipt or proof of purchase. Products damaged or used by the customer will not be accepted for return or refund. Shipping costs are the responsibility of the Customer and any package marked “paid by recipient” will be refused.

Refunds will be made as soon as possible upon receipt of the returned products, subject to the provisions described above.
The Customer will be required to attach a letter with the order details, date of receipt and detailed reasons for the return. Upon receipt of the returned products by the Customer, the Customer will be contacted by email and offered an exchange of the returned products for products that conform to the Customer’s order, or a refund of the returned products without additional compensation.
The exchange or refund will be made within 30 days from the day of receipt of the products.

11. Late or missing refunds

If you have not yet received your refund, please check your bank account again first.
Then, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have not received your refund, please contact us at [email protected]

12. Exchanges

We will only replace an item if it is non-conforming defective or damaged.

If in this case you would like to exchange it, please email us at [email protected] and send us your item to:
Spiritual Mindset by Rute
39, rue Zénon Bernard
L-4031 Esch-Sur-Alzette
according to the modalities mentioned in the section Returns Policy.

13. Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

14. Shipping

To return a product, you must mail it to:
Spiritual Mindset by Rute
39, rue Zénon Bernard
L-4031 Esch-Sur-Alzette
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping a high value item, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

15. Guarantee

Spiritualmindsetshop.com declares that the products offered on the Site are in conformity with the European legislation in force.

16. Responsibility

Spiritualmindsetshop.com, in the process of online sale, is only held by an obligation of means, its responsibility cannot be engaged for a damage resulting from the use of the Internet network such as the loss of data, intrusion, virus, rupture of the service, or other involuntary problems. The Product is in conformity with the Luxembourgish and European legislation in force and the standards applicable in Luxembourg. The responsibility of spiritualmindsetshop.com cannot be engaged in the event of non-observance of the legislation of the country or the product is delivered. It is up to the Customer to check with the local authorities of his country of residence the possibilities of use of the product that he plans to order on the Site.

17. Unwritten clause

If any of the conditions of the present contract should prove to be null and void, the said cause shall be deemed unwritten but shall not entail the nullity of the rest of the conditions of sale, which shall therefore remain fully valid.

18. Applicable law

The present conditions of sale are subject to the laws of the Grand Duchy of Luxembourg. The courts of the judicial district of Luxembourg will be the only competent courts for any dispute between the Customer and spiritualmindsetshop.com